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SHIPPING & DISCOUNT
Please take a moment to read this first
(before scrolling down to the boring policy stuff...)
Dear Online "Patients,"
Here at Arthur Hadley Medicine our first concern is the health and well-being of our patients. We offer these products for sale in an effort to provide our patients with the best choices for healthy, tasty foods to assist them on the road to weight loss and weight maintenance. Our skin care products are high quality and value-priced. We want to see you looking and feeling better and we feel that these products are just the tools to help you get there. We will always try to keep our prices low so you can benefit from them without having to drain your bank account. And that's a promise.
We're not a large company with hundreds of employees. You will never be "just another order" to us. We're here to help you and give you personal, attentive service. We encourage you to call us with your questions and concerns. We love to get to know our "online patients" better over the phone. In fact, Dr. Hadley wants to make sure the people who purchase diet products online are using them properly. He welcomes the opportunity to educate you on the proper way to use the products we offer for sale online. Just give us a call and we'll do our best to help you.
First and foremost, we want you to be happy with your experience purchasing diet, health, and beauty products from Arthur Hadley Medicine. If you have any questions at all about our products, discounts, shipping policies, or services available in the office, please don't hesistate to give us a call. We are always more than happy to talk to our patients, whether they are in town or "online."
We value your patronage and promise you that we will always try our absolute best to make sure you get outstanding service and value from Arthur Hadley Medicine. And please help us help you - let us know how we can serve you better. Your suggestions are very important to us.
The Staff of AHM:
All of our products are available in our office. If you are in the Houston area, please stop by at your convenience to purchase any of our products. Feel free to call ahead and we will have your order ready for you when you arrive. There are, of course, no shipping or handling fees added on to orders picked up in the office. (Our address is listed at the bottom of every page.)
IN-OFFICE SPECIALS: We often run daily specials in our office to introduce new products, reduce overstock, clear out discontinued items, or just because we feel like it! We love the foods we offer for sale (Yes, we eat them, too!) and we frequently offer specials to tempt our patients to give them a try.
VOLUME DISCOUNTS: In addition to the Bariatrix 10% Discount explained in the next paragraph, we also offer several Volume Discounts. Receive a 5% discount on orders that total at least $100 OR a 10% discount on orders that total at least $200! Keep reading to find out how you also get FREE GIFT CERTIFICATE with orders over $50!
BARIATRIX DISCOUNT (10%): To our dismay, the Bariatrix company (and several other vendors, too) recently raised its prices. In addition, Bariatrix does not allow ANY of their Internet Sellers to charge a price below their established minimums. They have stipulated that the ONLY discount we may offer on their products is a 10% discount on purchases of at least $100 of Bariatrix products - along with the occasional authorized special. We must fall in line with their requirements or lose our status as an authorized seller. (So, if you find any Bariatrix products online at a lower price than on our web site - grab them while you can! Because as soon as the Bariatrix company finds out, they'll cut them off!) In all fairness, other vendors have requested certain minimum prices, but none as harshly as the Bariatrix company.
SHIPPING RATES: For all orders weighing less than 50 lbs. and shipped within the 48 contiguous states to a street address, shipping is only $9.95. (Please call for shipping charges to other locations, for very large/heavy orders, and for orders shipped to PO/APO/FPO Boxes. We will do everything we can to keep any extra costs to a bare minimum. Extra shipping will be charged only when absolutely necessary - believe us, we hate doing it as much as you hate paying it! We promise we'll do everything we can to get around it.) If you order at least $50.00 of products (excluding Gift Certificates), we will send you a $5.00 Gift Certificate to reduce your shipping charges! Use the Gift Certificate on your next order, save them up to apply to an order of your choice, or give them to a friend to introduce them to Arthur Hadley Medicine!
RUSH SHIPPING: Rush shipping is available at an extra charge.
GIFT CERTIFICATES (PURCHASED): No shipping fees will be charged for orders that consist entirely of Gift Certificates. However, if any products are ordered along with the Gift Certificates, the shipping rates outlined above will apply. (NOTE: If you purchase only Gift Certificates in your order, just follow the directions on the Checkout page to remove the Shipping Charge.)
GIFT CERTIFICATES (REDEEMED): Gift Certificates will be applied to the total amount due on an order, including shipping and tax. Any balance remaining on an order is the responsibility of the person redeeming the Gift Certificates. If the amount of the Gift Certificates redeemed exceeds the amount of the order, a credit will be applied to future orders. No cash change or refunds will be given for Gift Certificates.
FOB ORIGIN, PREPAID AND ADDED/CHARGED: Basic Definition: Title passes to purchaser when carrier signs for product at shipping point. Arthur Hadley Medicine pays shipping costs and adds to purchaserís invoice. Purchaser pays Arthur Hadley Medicine IN FULL and files claim with carrier to recover costs for damaged or lost merchandise.
INTERNATIONAL ORDERS: International shipping charges vary, so please check with the office for these rates.
CANADIAN ORDERS: We ship to Canada through the United States Post Office, Global Express Mail. Due to problems we've encountered with Canadian taxes, customs, and brokerage fees, we will not ship to Canada by FedEx. We regret any inconvenience this may cause.
RESTOCKING FEE: S/H charges are not refundable. Canceled orders incur a 15% restocking fee.
FEDEX: FedEx is our standard delivery method and delivers packages Monday-Friday. Please note that for home delivery FedEx leaves boxes at the door. FedEx provides information regarding proof of delivery. Arthur Hadley Medicine will not be responsible for any shipments that are left for unattended delivery in this manner.
PRIORITY MAIL: FedEx does not deliver to PO Boxes, APO/FPO, or RR addresses. Orders shipped to Alaska, Hawaii, PO, RR, APO/FPO addresses and U.S. Territories are sent Priority Mail using the United States Postal Service and may require additional shipping charges. We will not charge extra if at all possible.
EXCHANGES: We regret that we are unable to exchange items. All products are sold "As Is." Please make your choices for food products and skin care products carefully.
DAMAGED MERCHANDISE: In the event that you receive a product that is damaged, defective, or incorrect, you must notify us within 10 days of delivery for refund or replacement. We'll pay the return shipping cost if the return is a result of our error. Items damaged in shipment are the responsibility of the shipping service, NOT Arthur Hadley Medicine. Coated bars may experience some melting in shipment due to temperatures in trucks and warehouses while in transit. While this may affect the appearance, it does not affect the efficacy of the bars. We regret we cannot accept returns or offer credits or refunds for melted coating.